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Frequently Asked Questions (FAQs)

(Please choose a category that best fits your question.)

Vitrectomy & Causes

General Product Questions

Shipping, Returning, & Tracking

Seated Support

Face Support

Cushion System

Accessories

Seated Support

What is the seated support?

The seated support is a chair, ergonomically designed for you to sit while facing down for extensive periods of time. The seated support comes with a crescent pad, a 3-pad pillow, covers, and instructions.

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How do I set up the chair?

There is no set up required for this chair. The chair comes intact, without anything to be hammered, screwed, unscrewed, or glued. However the chair is adjusted at a standard size so adjustments must be made. All adjustments will be provided with the written instructions available in the box that was shipped to you.

(Note: If you are not in between 5'3" - 6'3" and 100-180 lbs, ask us about our alternative chair.)

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I can't understand how to adjust the chair, what do I do?

If you have a hard time with the instructions given to you, or if you just can't understand how the items work, give us a call at (800) 676-7976 and our professionally trained staff will be glad to help you with any difficulties when adjusting the chair.

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Face Support

What is the face support?

The face support is an apparatus that fits in between the box springs and the mattress of the end of the bed. It is used as an extension to the bed and it is ergonomically designed for sleeping with reduced rolling over. It is also used on top of a table or desk for temporary sitting support. The face support comes with a crescent pad, a 3-pad pillow, covers, a chest pad, a handy carrying case, and instructions.

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How do I set it up?

Like the seated support, there is no set up required for the face support. The face support comes intact, without anything to be hammered, screwed, unscrewed, or glued. However the face support is adjusted at a standard size so adjustments must be made. All adjustments will be provided with the instructions available in the box that was shipped to you.

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Can I use this other than the bed?

Absolutely! The face support is also designed for you to face down on a table or desk with it. However, unlike the seated support, the face support does not provide a seat designed to lean forward, so sitting with the face support is limited.

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I have a footboard at the end of my bed, what do I do?

If you have a footboard at the end of your bed that blocks the sliding of the face support or if you have a mattress that is too thick to place the face support, you may want to think about the following:

  • Sleeping on a bed that has a standard mattress and no footboard;
  • Sleeping across where there is no board covering the passage;
  • Using the face support on top of the bed;
  • Using a different solution for your sleeping methods;

If you have tried all of the above and yet cannot find anything that works for you, give us a call at (800) 676-7976 and we will be glad to assist you with different methods of sleeping while facing down.

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Cushion Systems

What is the Cushion System?

The Cushion System is an alternative way to sleep while facing down. Unlike the face support, which is a rental item, the Cushion System can be purchased! It works great for sleeping while facing down if you don't have a boxsprings or if you have a footboard and you can't slide the face support in your bed.

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Is there a difference in between Deluxe and Standard Cushions?

The Deluxe and the Stadard Cushion are very similar, however there are a few differences: The Deluxe Cushion system has a breast recess upgrade for female patients. The Deluxe Cushion is a little thicker and it does not have a velcro strip to attach the head piece to it.

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Accessories

What is the crescent pillow?

The crescent pillow is our innovative face cushion designed for facing down. It is included in both the seated support and the face support.

(Note: If you order both support systems, you will receive the crescent pillow along with a 3-pad pillow.)

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What is the 3-pad pillow?

The 3-pad pillow is an alternative face cushion used mainly for those who wear glasses for reading, writing, or watching TV. It is included in both the seated support and the face support.

(Note: If you order both support systems, you will receive the 3-pad pillow along with a crescent pillow.)

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What is the sternum pad?

The sternum pad is a separate item and an alternative chest pad used mainly for female patients who have large breasts. The sternum pad distributes the pressure so the breasts are not being crushed or squeezed, aleviating pain and discomfort. If you feel in need of the sternum pad, please request it when making your order.

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What is the 2-way mirror?

The 2-way mirror is a separate items used with the seated support or the face support. The 2-way mirror is placed under the face pillow so is seeable from the patient's view. This mirror reflects whatever is directly in front of it, making it possible for the patient to see while facing down.

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